privacy policy

Privacy Policy

Effective Date: September 16, 2026 Last Updated: September 16, 2026

The Re-Store Warehouse (“we,” “us,” “our,” or “Re-Store Warehouse”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, therestorewarehouse.com (the “Site”), or interact with us through our donation, pickup scheduling, kitchen design consultation, and contact forms.

By using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

The Re-Store Warehouse is a 501(c)(3) nonprofit organization serving Fayetteville and Cumberland County, North Carolina, since 1999. We accept donated furniture, cabinets, appliances, and other household goods and resell them to fund local charitable programs.

Contact information: The Re-Store Warehouse 205 Forsythe St Fayetteville, NC 28303 Phone: +1 (910) 321-0780

2. Information We Collect

We collect information you voluntarily provide to us through forms on our Site, including our contact form, donation pickup request form, and kitchen design consultation request form. This may include:

  • Contact details: first name, last name, email address, phone number
  • Message content: details about the items you’d like to donate, kitchen design questions, financial donation questions, inventory/shopping questions, volunteer inquiries, or general questions
  • Uploaded photos: images (JPG, PNG, or PDF) you voluntarily submit of items you wish to donate

We may also automatically collect certain technical information when you visit our Site, such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site
  • Referring website
  • Cookies and similar tracking technologies (see Section 6 below)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and requests, including scheduling free donation pickups
  • Evaluate and coordinate kitchen design consultations
  • Process and manage donation submissions, including reviewing uploaded photos to determine whether items qualify for donation
  • Communicate with you about your donation, pickup, or consultation
  • Improve our Site, services, and community programs
  • Maintain records for our nonprofit operations and reporting
  • Comply with applicable legal obligations

We do not sell your personal information.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • Service providers: With trusted vendors who help us operate our Site, process forms, host our data, or manage communications (e.g., our website hosting or form-processing provider), solely to perform services on our behalf
  • Charitable partners: With affiliated Cumberland County nonprofit partners where necessary to coordinate services (e.g., referrals related to our community programs)
  • Legal requirements: If required to do so by law, subpoena, or governmental request, or to protect the rights, property, or safety of The Re-Store Warehouse, our donors, or the public
  • Business transfers: In connection with a merger, reorganization, or transfer of our operations, subject to standard confidentiality arrangements

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining donor and program records for our nonprofit operations, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve your browsing experience, analyze Site traffic, and understand how visitors use our Site. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our Site.

7. Third-Party Links

Our Site may contain links to third-party websites, such as our online shop listings, social media pages (Facebook, YouTube), or partner organization sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of future communications from us

To exercise any of these rights, please contact us using the information in Section 1 above.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Re-Store Warehouse 205 Forsythe St, Fayetteville, NC 28303 Phone: +1 (910) 321-0780