Privacy Policy

Privacy Policy

The Re-Store Warehouse Effective Date: September 13, 2026

The Re-Store Warehouse (“we,” “us,” “our”) is a 501(c)(3) nonprofit organization based in Fayetteville, North Carolina. This Privacy Policy explains how we collect, use, and protect information when you visit our website (therestorewarehouse.com), use our contact and donation-pickup forms, or otherwise interact with us.

1. Information We Collect

When you use our website, request a donation pickup, schedule a kitchen design consultation, or contact us, we may collect:

  • Contact information: name, email address, phone number
  • Message content: the details you provide about your inquiry (e.g., items to donate, kitchen design needs, volunteer interest)
  • Photos: images you voluntarily upload (e.g., of items you’d like to donate)
  • Automatically collected information: standard technical data such as IP address, browser type, device information, and pages visited, typically gathered through cookies or similar technologies used by our website platform

We do not knowingly collect sensitive personal information (such as Social Security numbers or financial account details) through our website.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and coordinate donation pickups
  • Respond to inquiries about donations, shopping, volunteering, or kitchen design consultations
  • Evaluate whether donated items meet our guidelines
  • Communicate with you about your request or our programs
  • Improve our website and services
  • Comply with legal and accounting obligations as a nonprofit organization

We do not sell your personal information.

3. How We Share Your Information

We may share information with:

  • Service providers who help us operate our website, process forms, or manage communications (e.g., our website host or email provider), solely to perform services on our behalf
  • Our nonprofit partner organizations (such as Fayetteville Urban Ministry and Fayetteville Area Habitat for Humanity), where relevant to coordinating donations or programs
  • Legal authorities, if required by law, subpoena, or to protect the rights, property, or safety of The Re-Store Warehouse or others

We do not share your information with third parties for their own marketing purposes.

4. Cookies and Website Analytics

Our website may use cookies or similar tracking technologies to understand site usage and improve visitor experience. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

5. Data Retention

We retain personal information for as long as needed to fulfill the purpose it was collected for (such as completing a donation pickup) and to meet legal, accounting, or organizational recordkeeping requirements, after which it is securely deleted or anonymized.

6. Your Choices

You may:

  • Contact us to ask what information we hold about you
  • Request correction or deletion of your information, subject to legal or recordkeeping requirements
  • Opt out of non-essential communications from us at any time by contacting us directly

7. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

8. Data Security

We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may link to third-party sites (such as our shopping platform). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

The Re-Store Warehouse 205 Forsythe St, Fayetteville, NC 28303 Phone: (910) 321-0780

This policy is a general template and does not constitute legal advice. We recommend having it reviewed by an attorney familiar with North Carolina nonprofit and consumer privacy law before publishing.